Last Updated: 20/06/2025
Welcome to Joeron! By accessing or using our website, mobile application, or services (collectively, the “Services”), you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please refrain from using our Services.
1. Acceptance of Terms
By accessing or using our Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms and Conditions. If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
2. Services Provided
Joeron offers a food delivery platform that connects users with local restaurants for ordering and delivery of food and beverages. We act as an intermediary between users and restaurants and do not assume responsibility for the quality, safety, or legality of the food provided by the restaurants.
3. Account Registration
To use our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Ordering Process
- Users can place orders through our website or mobile application.
- All orders are subject to acceptance by Joeron. We at Joeron or our partnering vendors reserve the right to refuse or cancel any order for any reason.
- Upon placing an order, users will receive an order confirmation via email or in-app notification.
5. Pricing and Payment
- Prices for menu items are determined by the respective restaurants and may vary. All prices are subject to change without notice.
- Users are responsible for paying the total amount of the order, including taxes, fees, and delivery charges
- Payments can be made via the accepted payment methods listed on our platform. By providing your payment information, you authorise Joeron to charge your selected payment method.
6. Data Protection & Security
We may share your information with:
- Delivery Partners: To help deliver your orders
- Vendors and Restaurants: To fulfil your order
- Payment Processors: For secure transactions
- Regulatory or Legal Authorities: If required by law
We take your data seriously and implement industry-standard security measures to protect it. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Request access to your data
- Correct or update your personal information
- Request deletion of your data (where applicable)
- Withdraw consent for marketing messages
To exercise your rights, please contact us at: Info.joeron@gmail.com or via WhatsApp: 08140532667
8. Delivery
- Delivery times are estimates and may vary based on factors such as restaurant preparation time, traffic conditions, and the availability of delivery drivers.
- Users must ensure they provide accurate delivery addresses. Joeron is not responsible for delays or failure to deliver due to incorrect information.
9. Cancellations and Refunds
- Users can cancel orders before they are confirmed by the restaurant. Once confirmed, cancellations may not be possible.
- Refunds are issued at the discretion of Joeron and will follow our refund policy outlined in the app/website.
10. User Responsibilities
- Users agree to provide accurate, current, and complete information when placing orders.
- Users must not misuse our Services or engage in any fraudulent or unlawful activities.
- Users are responsible for their account activity and must maintain the confidentiality of their account information.
11. Limitation of Liability
Joeron shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services. Our liability is limited to the fullest extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Joeron, its affiliates, officers, directors, and employees from any claims, liabilities, damages, or expenses arising out of your use of our Services or violation of these terms.
13. Governing Law
These terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles. Any disputes arising from these terms will be resolved in the courts located in Nigeria .
14. Changes to Terms
We may update these terms from time to time. We will notify users of any significant changes via email or through our platform. Continued use of our Services after any changes constitutes your acceptance of the new terms.
15. Contact Information
For any questions or concerns regarding these terms, please contact us at:
- Email: Info.Joeron@gmail.com
- Address: 87A, Amaechi Awkunakwu, Enugu
- Phone: 08140532667
User Agreement
By using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.